Returns


Please include your packing slip with your return/exchange as it helps us process your order as fast as possible. If you can't find your packing slip, include your name and order number that is found on your order confirmation email. 

 

We accept Returns/Exchanges for products purchased from our website as long as the product is not visibly worn or damaged by the user within 30 days of purchase.  NOTE: if your item was Final Sale it cannot be exchanged or returned. All sale items are final sale, so make sure you check your order before you try to exchange or return.  

Holiday Returns Policy: Products purchased November 15th to December 25th are eligible for the Holiday Returns policy which allows you to return an item up to January 25th. Any holiday gifts purchased before the November 15th date are not eligible and are subject to the regular 30 day return policy. 

EXCHANGING PRODUCTS -  

To Exchange:
1. Fill out the returns/exchange form on the back of the packing slip
2. Email tristar@volunteertraditions.com with your your name, order number, order date and what you would like exchange. 
3. We will email you a USPS shipping label 
4. Send the items back with the returns/exchange form, and as soon as we receive the order we will ship out the new desired product. 

 

WE SENT THE INCORRECT PRODUCT - 

If we send you the incorrect item we are so sorry! That was our mistake - Please email us at tristar@volunteertraditions.com with your order information and what the incorrect item was and we will get that fixed for you. 

 

RETURNING PRODUCTS - 

To Return:
1. Fill out the returns/exchange form on the back of the packing slip
2. Email tristar@volunteertraditions.com with your your name, order number, order date and we will email you a USPS label.
3. Send the items back with the returns/exchange form, and as soon as we receive the order we will refund you for the item.

***There is a 3% restocking fee for all returns.

PLEASE REFER TO (AND COMPLETE) OUR RETURNS CHECKLIST ON THE BACK OF YOUR PACKING SLIP. IF YOU HAVE MISPLACED IT, IT IS AVAILABLE FOR DOWNLOAD HERE.