-HOLIDAY RETURNS/EXCHANGE POLICY:
Please note that purchases made during the holiday season, on or after
November 1st - December 25th, are eligible for returns/exchanges until January 20th.
- RETURNING/EXCHANGING PRODUCTS -
CLICK HERE FOR RETURNS/EXCHANGES
- INCORRECT/DEFECTIVE/MISSING PRODUCT RECEIVED
CLICK HERE FOR INCORRECT/DEFECTIVE/MISSING PRODUCT RECEIVED
- I NEED TO RETURN/EXCHANGE A GIFT BUT DON'T HAVE THE RECEIPT OR ORDER INFO -
Click the link below to be directed to the Returns/Exchanges page. There you will see "Received a Gift? - Click Here" this will prompt you to next steps and help locating the order.
CLICK HERE FOR RETURNS/EXCHANGES
- SHIPPING COSTS -
$4.95 for orders up to $139.99, FREE SHIPPING ON ORDERS OVER $140 so load up.
- MY EMAIL RECEIPT LISTS THE WRONG SHIPPING ADDRESS FOR MY ORDER, HOW DO I CHANGE THAT? -
ASAP - EMAIL:
1. Your name and Order Number
2. The correct address to Tristar@VolunteerTraditions.com
- WHEN WILL MY ORDER SHIP? -
We ship U.S. Postal Service Ground Advantage Mail. Orders go out next business day. On average, our orders arrive in 2-4 days depending on proximity to Gallatin.
- WHERE IS MY TRACKING NUMBER? -
Tracking numbers will be sent via email upon our packing of the order.
We cannot overnight/expedite orders unfortunately. Thanks for your patience, we’re a small business doing our best to take care of customers.
- I HAVEN'T RECEIVED MY PACKAGE YET, WHAT SHOULD I DO? -
Check the tracking info on the link you received via email upon purchasing, the most common problem is the Post Office holding a package and problems are often fixed that way so please check with your local post office.
- DONATIONS -
We are not currently able to fulfill donation requests as we focus our donations to a select few organizations that mean the most to our team enabling us to have a greater effect.
GROUP SALES
Interest in ordering for your Group/Organization/Wedding Party?
CLICK HERE TO FILL OUT A GROUP ORDER FORM
- HOW DO YOUR PRODUCTS FIT? -
Check the following for a sizing chart - SIZING CHART
- CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED? -
Maybe, as long as it has not yet been shipped. Please keep in mind we can only change color and size. We can't add items to orders after they have been placed. If you would like to change your order, please contact us as soon as possible at Tristar@VolunteerTraditions.com
- INTERNATIONAL SHIPPING? -
We are currently only able to ship internationally through APO addresses. Simply scroll to the bottom of the "States" list and find the "Armed Forces" option.
- CAN YOU MAKE ME A CUSTOM PRODUCT FOR MY ORGANIZATION/FRATERNITY/COMPANY? -
Unfortunately we do not produce custom products.
- IF A PRODUCT IS OUT OF STOCK, WHEN WILL IT BE BACK?
Restock times depend on a number of variables. Click the "Notify Me" button the left side of the product page and follow the directions to be the first to know!
RETAIL STORE INTERESTED IN CARRYING THE BRAND?
Click Here
- DO YOU HAVE ANY CURRENT PROMO CODES?
We do not run promo codes and have not in almost a decade. If you find a promo code after googling "Volunteer Traditions Promo Code" or "Volunteer Traditions Discount" you are going to a site that knowingly distributes lies and peddles in misinformation.
- MINIMUM PURCHASE REQUIREMENT -
All orders must meet a minimum of $20 due to shipping requirements.
my.shipstation.com/229211/47829