FAQ


- SHIPPING COSTS - 

$2.25 for orders up to $10.00, $4.25 for orders from $10.01 to $39.99, $6.50 for orders $40.00 to $94.99.  FREE SHIPPING ON ORDERS OVER $95 so load up.

- EXCHANGING PRODUCTS - 

CLICK HERE FOR EXCHANGES

- RETURNING A PRODUCT - 

CLICK HERE FOR RETURNS

- My email receipt lists the wrong shipping address for my order, how to I change that? - 

ASAP - email 1. your name and 2. the correct address to Tristar@VolunteerTraditions.com 

- When will my order ship? -

We ship U.S. Postal Service First-Class or Priority Mail.  Orders go out next business day. On average, our orders arrive in 2-4 days depending on proximity to Nashville.

- Where is my tracking number? -

Tracking numbers will be sent via email upon our packing of the order. 

- Can you expedite/overnight my order? - 

We cannot overnight/expedite orders unfortunately. Thanks for your patience, we’re a small business doing our best to take care of customers.

- I haven't received my package yet, what should i do? - 

Check the tracking info on the link you received via email upon purchasing, the most common problem is the Post Office holding a package and problems are often fixed that way so please check with your local post office.

- Donations -

Over the past decade we have worked with a vast array of nonprofits on donations.  We have decided to focus on a select few organizations that mean the most to our team. Thus unfortunately we are not able to fulfill any donation requests.

- How do your products fit? - 

Check the following for a sizing chart - SIZING CHART

- Can I change my order after it has been placed? - 
Maybe, as long as it has not yet been shipped. Please keep in mind we can only change color and size. We can't add items to orders after they have been placed. If you would like to change your order, please contact us as soon as possible at Tristar@VolunteerTraditions.com

- INTERNATIONAL SHIPPING? - Possibly…feel free to email us at Tristar@VolunteerTraditions.com with specific countries for international shipping rates.  Note that you can now purchase through our normal system to APO addresses.  Simply scroll to the bottom of the "States" list and find the "Armed Forces" option.

- When are you expanding to new states? - 

Our goal was never to shoot across the country making products for every place we can find a logo and slap it on any item we come across. Instead we are focused on making incredible products for the South. 

- So an Idaho belt is coming soon? -
No, sorry Andy…we got your 47 emails asking for Idaho belts but we just haven’t found the market there yet for it.

- Can you make me a custom product for my organization/fraternity/company? - 

Unfortunately we do not produce custom products.

- Do you have campus reps? -

Yes, click the following link for details CAMPUS REPS - If you don't follow the directions on the link then you clearly won't follow directions in the future so make sure to click the link.

- If a product is out of stock, when will it be back?

We seldom know when items will be arriving. Click the "Notify Me" button the left side of the product page and follow the directions to be the first to know!

Retail store interested in carrying the brand?  

- Email us at Wholesale@VolunteerTraditions.com with info about your store and we'll be in touch.