Where State Pride Meets Quality
Free Shipping Over $75
Mobile View

FAQ

SHIPPING COSTS

$2.25 for orders up to $10.00 (USD), $4.25 for orders from $10.01 to $39.99 (USD) and $6.50 for orders $40.00 to $74.99.  FREE SHIPPING ON ORDERS OVER $75 so load up.

EXCHANGING PRODUCTS

We accept exchanges for products purchased from our website as long as the product is not visibly worn or damaged by the user within 60 days of purchase.  

Email Tristar@VolunteerTraditions.com.  Please include (1) your name, (2) address, (3) what item you purchased and (4) what item/color you would like instead. Then, mail the product to:  Volunteer Traditions 1004 8th ave. s. Suite 300 Nashville, TN 37203.  We will send you the replacement product as soon as original is received.

RETURNING A PRODUCT

Volunteer Traditions accepts returns on products made through the website within 30 days of purchase.  To return the product, please mail it to the following address:  Volunteer Traditions  1004 8th ave. s. Suite 300 Nashville, TN 37203

My email receipt lists the wrong shipping address for my order, how to I change that?

No worries, email 1. your name and 2. the correct address to Tristar@VolunteerTraditions.com ASAP. 

When will my order ship?

We ship U.S. Postal Service First-Class or Priority Mail.  Orders go out Monday, Wednesday, & Friday. On average, our orders arrive in 2-4 days depending on proximity to Nashville.

Where is my tracking number?

You will receive a tracking number upon our packing of the order. 

Can you expedite/overnight my order?

Due to our process system and the lack of ability to rework this currently we cannot overnight items unfortunately. Thanks for your patience, we’re a small business doing our best to take care of customers.

I haven't received my package yet, what should i do?

Check the tracking info on the link you received via email upon purchasing, the most common problem is the Post Office holding a package and problems are often fixed that way.

DONATIONS

Do you give donation baskets to non-profits?  Yes, please fill out our Donation Request Form.

How do your products fit?

Check the following for a sizing chart - SIZING CHART

Can I change my order after it has been placed?
Maybe, it is possible to change your order as long as it has not yet been shipped. If you would like to change your order, please just contact us as soon as possible at Tristar@VolunteerTraditions.com

INTERNATIONAL SHIPPING?

Possibly…feel free to email us at Tristar@VolunteerTraditions.com with specific countries for international shipping rates.  Note that you can now purchase through our normal system to APO addresses.  Simply scroll to the bottom of the "States" list and find the "Armed Forces" option.

When are you expanding to new states?

Our goal was never to shoot across the country making products for every place we can find a logo and slap it on any item we come across. Instead we are focused on making incredible products for the South. 

So an Idaho belt is coming soon?
No, sorry Andy…we got your 47 emails asking for Idaho belts but we just haven’t found the market there yet for it.

Can you make me a custom product for my organization/fraternity/company?

Ties and Caps require a 250 minimum order for customization.  All other products are a no go.

Do you have campus reps?

Yes, click the following link for details CAMPUS REPS

+