EXCHANGING A BELT
We want to make sure that you always get a perfect fit, so Volunteer Traditions will gladly exchange any unused belt that you purchased from our website for the correct size. Email us at Tristar@VolunteerTraditions.com. Please include (1) your name, (2) address, (3) what size/product you ordered, and (4) what size/product you need. We’ll even include an envelope for you to send the other belt back.
EXCHANGING PRODUCTS (NONBELTS)
We accept exchanges for products purchased from our website as long as the product is not visibly worn or damaged by the user. The exchange must be made within 60 days of purchase. If you would like an exchange:
Email Tristar@VolunteerTraditions.com. Please include (1) your name, (2) address, (3) what item you purchased and (4) what item/color you would like instead.
Then, mail the product to: Volunteer Traditions 1004 8th ave. s. Suite 300 Nashville, TN 37203
We will send you the replacement product as soon as original is received.
RETURNING A PRODUCT
Volunteer Traditions accepts returns on products made through the website. To return the product, please mail it to the following address:
Volunteer Traditions 1004 8th ave. s. Suite 300 Nashville, TN 37203
SHIPPING COSTS
$2.25 for orders up to $10.00 (USD), $4.25 for orders from $10.01 to $39.99 (USD) and $6.50 for orders over $40.00 (USD).
I’m having trouble getting my order to work online; should I give up?
No, email us at Tristar@VolunteerTraditions.com and we’ll help you with the order. Or give us a ring at (615) 852-8723 and we’ll help you get the order placed.
My receipt lists the wrong shipping address for my order, how to I change that?
No worries, email 1. your name and 2. the correct address to Tristar@VolunteerTraditions.com ASAP. Thats all.
WHEN WILL MY ORDER SHIP
Your order will be shipped by U.S. Postal Service First-Class or Priority Mail if it is below $85. Orders are usually shipped on Tuesdays and Fridays. If you order monday…it goes out tuesday. On average, our orders arrive in 2-4 days depending on proximity to Nashville. Orders over $85 go UPS on the same Tuesday/Friday system. If you need something more quickly than that simply email us and we’ll see what we can do to work with you.
Thanks for your patience…we’re a small business doing our best to take care of customers.
Can I change my order after it has been placed?
It is possible to change your order as long as it has not yet been shipped. If you would like to change your order, please just contact us as soon as possible at Tristar@VolunteerTraditions.com
INTERNATIONAL SHIPPING
Possibly…feel free to email us at Tristar@VolunteerTraditions.com with specific countries for international shipping rates. Note that you can now purchase through our normal system to APO addresses. Simply scroll to the bottom of the "States" list and find the "Armed Forces" option.
Can I email you and tell you how much I enjoy my Volunteer Traditions products?
Yes
When are you expanding to new states?
We’re currently working to expand the breadth of the states…. our goal was never to shoot across the country making products for every place we can find a logo for but to make great designs our customer base will love.
So an Idaho belt is coming soon?
No, sorry Andy…we got your 47 emails asking for Idaho belts but we just haven’t found the market there yet for it.
