$2.25 for orders up to $10.00 (USD), $4.25 for orders from $10.01 to $39.99 (USD) and $6.50 for orders $40.00 to $74.99. FREE SHIPPING ON ORDERS OVER $75 so load up.
EXCHANGING A BELT
Email Tristar@VolunteerTraditions.com - Include (1) your name, (2) address, (3) what size/product you ordered, and (4) what size/product you need. We’ll even include an envelope for you to send the other belt back.
EXCHANGING PRODUCTS (NONBELTS)
We accept exchanges for products purchased from our website as long as the product is not visibly worn or damaged by the user within 60 days of purchase.
Email Tristar@VolunteerTraditions.com. Please include (1) your name, (2) address, (3) what item you purchased and (4) what item/color you would like instead. Then, mail the product to: Volunteer Traditions 1004 8th ave. s. Suite 300 Nashville, TN 37203. We will send you the replacement product as soon as original is received.
RETURNING A PRODUCT
Volunteer Traditions accepts returns on products made through the website within 30 days of purchase. To return the product, please mail it to the following address: Volunteer Traditions 1004 8th ave. s. Suite 300 Nashville, TN 37203
My email receipt lists the wrong shipping address for my order, how to I change that?
No worries, email 1. your name and 2. the correct address to Tristar@VolunteerTraditions.com ASAP. Thats all.
WHEN WILL MY ORDER SHIP
We ship U.S. Postal Service First-Class or Priority Mail. Orders are shipped Monday, Wednesday, & Friday mornings. If you place the order Monday afternoon, it goes out the door Wednesday. On average, our orders arrive in 2-4 days depending on proximity to Nashville. If you need something more quickly than that simply email us and we’ll see what we can do to work with you but please understand we're a small business doing the best we can.
WHERE IS MY TRACKING NUMBER?
You will receive a shipping number in an email from us when your order ships. As noted above you should receive this on a monday/wednesday/friday morning.
Can you expedite/overnight my order?
Due to our process system and the lack of ability to rework this currently we cannot overnight items unfortunately. Thanks for your patience, we’re a small business doing our best to take care of customers.
I have't received my package yet, what should i do?
Check the tracking info on the link you received via email upon purchasing, the most common problem is the Post Office holding a package.
How do your products fit?
Check the following for a sizing chart - SIZING CHART
Can I change my order after it has been placed?
Maybe, it is possible to change your order as long as it has not yet been shipped. If you would like to change your order, please just contact us as soon as possible at Tristar@VolunteerTraditions.com
Possibly…feel free to email us at Tristar@VolunteerTraditions.com with specific countries for international shipping rates. Note that you can now purchase through our normal system to APO addresses. Simply scroll to the bottom of the "States" list and find the "Armed Forces" option.
When are you expanding to new states?
Our goal was never to shoot across the country making products for every place we can find a logo and slap it on any item we come across. Instead we are focused on making incredible products for the South.
So an Idaho belt is coming soon?
No, sorry Andy…we got your 47 emails asking for Idaho belts but we just haven’t found the market there yet for it.
Can you make me a custom product for my organization/fraternity/company?
Ties and Caps require a 250 minimum order for customization. All other products are a no go.
Do you have campus reps?
Yes, click the following link for details CAMPUS REPS